HiMumma - Cancellation Policy

Overview

At HiMumma, we understand that pregnancy and motherhood come with unexpected changes. Our cancellation policy is designed to be as simple, fair, and stress-free as possible - because the last thing a mother needs is unnecessary worry.

Order Cancellation

Before Shipment

• Orders can be cancelled within 24 hours of placing the order
• Full refund will be processed with no questions asked
• Cancellation request can be raised via email or WhatsApp support

After Shipment

Once the order has been shipped, cancellation is not possible. In such cases, you may refer to our Return & Refund Policy.

How to Request a Cancellation

• Email us at: support@himumma.com
• WhatsApp us at: your number
• Mention your Order ID and reason for cancellation
• Our team will confirm cancellation within 24 business hours

Subscription / Kit Plans

• Subscription plans can be cancelled before the next billing cycle
• No cancellation fees will be charged
• Access to current cycle benefits will continue until the cycle ends
• Partial refunds for mid-cycle cancellations are not applicable

Non-Cancellable Items

The following cannot be cancelled once ordered:

• Personalised or customised care kits
• Digital products or guides
• Items already dispatched or out for delivery

Refund on Cancellation

• Approved cancellations will receive a full refund
• Refund will be credited to the original payment method
• Processing time: 5 to 7 business days

Our Promise

We are a team that truly cares for mothers. If you face any difficulty with your order or cancellation, our support team is always here to help you with kindness and urgency.